f FAQ


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HAS MY ORDER BEEN SHIPPED YET? HOW LONG DOES DELIVERY TAKE ?

As soon as your order is dispatched, you will be sent an email to confirm that it's on the way. 

For France, www.les-artists.fr will do all the sendings via the postal service with Colissimo with tracking number and for the U.E and the rest of the world with a « express carrier (DHL) » .

The delivery cost are automatically calculated and appear when you finish your order.

When order is complete, delivery time will be: 
48H for France and 72H for International, on workdays only. 

WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?

Don't panic!
 contact us by email at contact@les-artists.fr

HOW DO I RETURN MY ORDER?

If you want to return undamaged or complete items, the cost of return will be at your charge.

Unidentified returns may be returned to the sender.

Broken, incomplete or used products may not be returned nor exchanged, or will be returned to you and the cost of the shipping will be at your charge.
Products are to be returned in original condition, undamaged packaging with price stickers, hang tags etc. still attached.

www.les-artists.fr reserves the right to refuse any returns which do not comply with the above listed criteria.

IMPORTANT: Please clearly write RETURNS on the package to ensure faster customs processing.

WHAT PAYMENT METHODS DO YOU ACCEPT ? 

PayPal allows a secure payment with your PayPal account or credit card. You can also use this option as a guest, without having a personal account. More information about Paypal is available at www.paypal.com.

DO YOU HAVE MORE SIZE AVAILABLES ? 

As some of our products can sell very quickly online and we are not always able to keep up with every product that is sold out or returned. For this reason a new delivery or a return might come in and will not be back online straight away.

WILL CERTAIN PRODUCTS GET BACK IN STOCK ? 

We have no general rule about restocking. Sometimes we can restock items and sometimes we can't. In general, most of the LES (ART)ISTS products are limited edition. We recommend to not wait too long !

CHANGING YOUR INFOS IN CASE OF WRONG ADRESS ?

Once we have processed your order and it has been dispatched it's not possible for you or us to change any address details. Please contact us if you have placed your order wrong :

contact@les-artists.fr

WHO PAYS FOR RETURN EXPENSES ? 

In case of a return you will be responsible for the cost to ship the parcel back to us. If you are returning an item for good we will refund you your full payment but we will not reimburse the cost that you payed to return the parcel. If you are returning an item and want to have it exchanged we will pay for the costs shipping it back to you.

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