HAS MY ORDER BEEN SHIPPED YET? HOW LONG DOES DELIVERY TAKE ?
As soon as your order is dispatched, you will be sent an email to confirm that it's on the way. For France, www.les-artists.fr will do all the sendings via the postal service with Colissimo with tracking number and for the U.E and the rest of the world with a « express carrier (DHL) » .
The delivery cost are automatically calculated and appear when you finish your order.
When order is complete, delivery time will be: 48H for France and 72H for International, on workdays only.
WHAT SHOULD I DO
IF AN ITEM IS MISSING FROM MY ORDER? Don't panic!
contact us by email at [email protected] HOW DO I RETURN MY
ORDER? If you want to
return undamaged or complete items, the cost of return will be at your charge. Unidentified
returns may be returned to the sender. Broken, incomplete
or used products may not be returned nor exchanged, or will be returned to you
and the cost of the shipping will be at your charge.
Products are to be
returned in original condition, undamaged packaging with price stickers, hang
tags etc. still attached. www.les-artists.fr
reserves the right to refuse any returns which do not comply with the above
listed criteria. IMPORTANT: Please
clearly write RETURNS on the package to ensure faster customs processing. WHAT PAYMENT
METHODS DO YOU ACCEPT ? PayPal allows a
secure payment with your PayPal account or credit card. You can also use this
option as a guest, without having a personal account. More information about
Paypal is available at www.paypal.com. DO YOU HAVE MORE
SIZE AVAILABLES ? As some of our
products can sell very quickly online and we are not always able to keep up
with every product that is sold out or returned. For this reason a new delivery
or a return might come in and will not be back online straight away. WILL CERTAIN
PRODUCTS GET BACK IN STOCK ? We have no general
rule about restocking. Sometimes we can restock items and sometimes we can't.
In general, most of the LES (ART)ISTS products are limited edition. We
recommend to not wait too long ! CHANGING YOUR
INFOS IN CASE OF WRONG ADRESS ? Once we have
processed your order and it has been dispatched it's not possible for you or us
to change any address details. Please contact us if you have placed your order
wrong : WHO PAYS FOR
RETURN EXPENSES ? In case of a return you
will be responsible for the cost to ship the parcel back to us. If you are
returning an item for good we will refund you your full payment but we will not
reimburse the cost that you payed to return the parcel. If you are returning an
item and want to have it exchanged we will pay for the costs shipping it back
to you.